Refund Policy

We want you to be satisfied with COMPRA CERTA COMERCIO DE VEICULOS E MOTOCICLETAS. This policy explains how to request a refund on a purchase made with us. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number. You can also call +5548999977196 for help with your request.

We answer within 2 business days.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Financing and trade-ins

If your purchase was financed through a partner institution, any refund or cancellation of the financing also follows that institution's contract terms. We will help you contact them.

Nothing in this policy limits rights you have under consumer protection laws.